UKGC & Licensing

Online casinos that operate legally in Great Britain are regulated by the UK Gambling Commission (UKGC). Chiptrack Horizon focuses on highlighting brands that hold a relevant UKGC licence and appear on the Commission’s public register.

What the UKGC does

The UKGC is responsible for regulating commercial gambling in Great Britain, including online casinos and betting sites. Among other things, it sets licence conditions, monitors compliance and can take action if operators fail to meet required standards.

While a licence cannot remove all risk, it does provide a regulatory framework and defines how operators should handle issues such as customer protection, marketing standards and anti-money-laundering requirements.

How we factor licensing into our listings

Before we highlight a casino, we look for:

• Its presence on the UKGC public register.
• The type of licence held and the activities covered.
• Any clearly visible information about safer-gambling tools and support.

This is not a complete legal check and should not be treated as one. We strongly recommend that you visit the UKGC website yourself and confirm details before playing.

Where to check licence information

You can search the UK Gambling Commission’s public register to verify whether an operator is licensed, view any regulatory action, and check the trading names linked to each licence.

Always make sure that the website you are visiting matches the brand and details shown on the official register.

Chiptrack Horizon’s role

Chiptrack Horizon is a comparison site and does not hold a remote gambling licence. We do not offer casino games or handle player funds. Instead, we provide links to third-party sites that have their own licences, terms and policies.

Your relationship as a player is with the casino you choose to register with, not with Chiptrack Horizon. Any questions about accounts, bonuses, disputes or withdrawals should be directed to the operator itself.

If something goes wrong

If you have a complaint about an operator, you should first follow that operator’s internal complaints process. If the issue is not resolved, you may have the option to escalate it using an approved Alternative Dispute Resolution (ADR) provider.

The UKGC website contains information on how complaints and disputes are handled in Great Britain. We cannot act on your behalf in disputes with operators.